Shipping
How long does it take to receive my order?
Once your order is placed, please allow 1 to 2 days for order processing.
- Standard Shipping: Delivery may take 10–15 business days within Canada and 12–20 business days for international orders.
- Priority Shipping: Delivery may take 8–12 business days within Canada and 10–15 business days for international orders.
When will my order be processed?
All orders are processed and shipped from our warehouse in Asia. Please allow additional time for processing during holidays and sale periods.
Orders are processed Monday through Friday. Orders will be processed within 1 to 2 business days from the date of the order and shipped the following business day. Please note that we do not ship on weekends.
When will I receive my tracking number?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 2 to 5 business days.
If you have not received your tracking number, please email our customer service representatives at support@orthoconfortable.com. You will receive a response within 24 hours.